As we navigate the challenges of our jobs, it’s crucial to remember that we hold a position of trust. This trust enhances our value to the communities we serve.
First Impressions Matter: Building Trust Quickly
It’s often said that people form their first impression of you within the first 30 seconds of meeting. My experience supports this notion. This initial judgment is likely an instinctual response tied to survival traits. When you earn someone's trust, they feel more at ease, leading to more productive and beneficial interactions. Conversely, if trust is not established, even if you are trustworthy, it becomes a barrier that you must work to overcome.
Creating Positive Interactions: Small Talk for Big Impact
As property managers, we frequently interact with a variety of individuals—residents, vendors, board members, and committee members—both in person and through phone or video calls. During these initial interactions, it’s helpful to briefly discuss topics unrelated to the immediate issue. For example, talking about the weather or asking a question about the person can set a positive tone. Being a compassionate listener is key.
The Power of Listening: Why it’s Worth Your Time
Despite our busy schedules, taking the time to listen fully to someone’s concerns pays off. It demonstrates that you genuinely care about their issues. This simple act of listening can make it easier to address their concerns when you propose solutions.
Effective Communication: Listening and Asking the Right Questions
In your conversations, aim to listen, learn, show empathy, and ask open-ended questions—those that can’t be answered with a simple yes or no. This approach helps you understand the root of the problem and find the appropriate remedy. Avoid complicating matters by addressing the wrong issue; focus on solving the actual problem.
Our Commitment to Quality Service
The way we interact with people is a reflection of our values. At Seacrest, our property managers and staff are among the most skilled in the field, we aim to continue to develop these important skills in each one of our staff members, which allows us to provide quality service to the communities we serve.
Our entire Seacrest team is dedicated to being “First in Service!”
Marty Wainer
Regional Director of Property Management
Seacrest Services, Inc.